QUESTIONS AND ANSWERS

Read some of the frequently asked questions. The selection of materials and products depends on the parameters and specifications you require, therefore, in case of specific requirements, fill out the technical form or contact us directly on any working day.

What is the minimum order quantity (MOQ) for materials or products?

It really depends on your requirements. The minimum quantity is determined by the type/quality of fabric or product, its required certification or adjustments. Use the following technical request form to clarify your technical requirements and specifications or take a look at markets we serve.

Missing technical parameters and the specifications, what can be done?

Our cooperation begins at the moment of finding the best possible solution for your production, brand or project. Your goals become ours. Together we solve the questions of quality, designs and prices of fabric and finished products. Options for packaging finished products, transport, etc. Let's contact us.

How about the colors and designs selection? Can I order my own design?

Yes, you can. Your own design is possible, the only limit is your imagination. We normally work with Pantone, CIELAB and HEX color codes. In practice, a "Lab Dip" sample of the fabric is available to you, which is dyed according to your specifications. So you check the result of the color before you agree to the processing of the order. Use the following technical request form to clarify your technical requirements and specifications.

We want to transform to certified textile materials usage, but which one to choose?

The most frequently requested are certificates related to the issue of safety and sustainability (OEKO-TEX® standard 100, GRS®, GOTS, Bluesign® standard and others). ISO standards are the base. It depends on what you produce and sell to your customers. Use the following technical request form to clarify your technical requirements and specifications or read more about certifications.

How is shipping handled? Can I choose a shipping method and compare prices?

Yes, you can. We work with the largest transporters and will price you all types of transport exactly as needed (air, train, sea and land). Reliable delivery of goods, choice of form of delivery and processing of administrative documentation. Contact us for more information or use a non-binding consultation option.

We need something special, not common or difficult to find.

Great! We are always one step ahead. Whether you want to produce extremely ecologically, extremely durable or fly to Mars. We cover everything needed at the highest possible level of technical and technological solutions for the production of textile materials and products. Use the following technical request form to clarify your technical requirements and specifications.

We need to reduce on the price of inputs, can we get a price offer?

Yes, you can. Based on your requirements and technical parameters, you will get an overview of options and prices from us. Not only the prices of materials, but also of transport. Use the following technical request form to clarify your technical requirements and specifications.

We are applying for a government tender and we have to fulfill strict requirements.

We have experience with all types of government and public tenders, for which we have also supplied complete products and product lines. In this case, the basis is the highest quality standards. We have been dealing with state contracts for 25 years. Read more about us and use the following technical request form to clarify your technical requirements and specifications.

We are opening the production. How should we proceed with the first large order?

Simply. As a supplier, we lead you from the first step to the actual delivery of materials or products. We start by finding out how it is possible to implement your requirements as best as possible and then we solve everything together. We are a supplier and also a partner for your best results. Read more about us and use the following technical request form to clarify your technical requirements and specifications.

I am writing a thesis on sustainability in the textile industry, can I get a consultation?

Yes, you can. We consult high school and university theses (seminar assignments, presentations, final theses and others), we cooperate with authors of blogs, magazines and other formats. We are also happy to help projects that focus on supporting social, environmental or human rights issues. Contact us for more information or use a non-binding consultation option.

In case of technical difficulties and problems (or your supplementary questions)
leave us a message at info@stepagency.cz or contact us directly.